Dispatcher – Experience Required

Midway Services is looking for a multi-talented Dispatcher with at least 1 year experience dispatching. Duties include:

  • Dispatching technicians & updating technician’s status
  •  Calling customers regarding scheduled appointments
  •  Answering incoming calls for service

Qualities/Experience we are looking for:

  • Dispatch – preferably in-home service or similar field
  • Excellent verbal and written communication skills
  • Pleasant and clear speaking voice
  • Must be able to multi-talk and type accurately while on the phone with customers
  • Computer experience for data entry

Some of the benefits Midway employees enjoy are:

Medical, dental and vision insurance at group rates with Midway paying over $300 per month towards employee’s health premium
Employer paid life insurance and employer paid short-term disability insurance
Other insurances available at group rates with coverage for your family too
6 Paid holidays per year
Paid vacation time

Cross training in the Customer Service Department answering incoming calls may be required as staffing needs dictate to insure we always provide the best customer experience possible. Flexibility to work in either area as needed throughout the week if necessary.

If you have strong customer service skills and enjoy helping people – come in for an interview Monday through Friday between the hours of 9 am and 3 pm. Midway Services is located at 4677 118th Avenue North, Clearwater, FL 33762 – or – you can submit your with your contact information – be sure to include “Dispatcher” in subject line.

All employees MUST pass a background check and drug screening prior to employment.

 

 

 

 

 

January 14, 2017

"I have requested Shane as my tech and Midway has gone out of there way to make him available. Jeff has also been involved in resolving my A/C issues. Midway's techs, operators and senior officers have gone above the normal customer service regarding my A/C units. I own a large laundromat and have two large units that require scheduled maintenance and work. I am please with Midways service."

Click here to view the review on Customer Lobby

- Central Laundry, St. Petersburg

November 16, 2016

"Very professional, knowledgeable and helpful!"

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- Bill S., Tampa

January 18, 2017

"Good day Midway Services I would like to tell you how very happy I am for your great service. Jeremy he is the best. He is very understanding and you can make a sure that he knows just what to do and how to do the job the right way and it is well done. And the clean up I was so happy to see how they cleaned up when the job was completed . I will be calling you for my next job very shortly. Thank You Midway Services."

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- Patricia E., Tampa

Had several bids to replace our entire HVAC system that crashed. Midway Services gave a great price and advice on the system we needed. Installed in 1-day and with extreme professionalism. We could not have been more satisfied. Their Techs were amazing and even cleaned the house before leaving. I was surprised that they did not even break for lunch so we got them pizza which they grabbed from time to time as they kept working. What a crew! Highly reccomend Midway and, in fact, we will be using them for the remodel of our bathroom and enlargement of our bedroom.

- Larry D, Pinellas Park

I have been using Midway Services for about 6 or 7 years. They have always been professional, responsive and good communicators. They respond quickly to needs of their customers every time. I have recommended them to several people. I give them an A+++

- Janet K, Clearwater

Midway Services is my call to outstanding work and professionalism by a staff highly trained to repair, remodel, replace and improve home ownership. After 26 years of owning and diligently caring for our home, it just began needing more assistance. A new hot water heater, toilets, tired bathrooms, hard water deposits, outlets that shut off, and the list went on. In the past seven months I have had the experience to work with Midway employees who have entered our home as professional members of a company they take pride in working for. Their work is outstanding. I can hardly wait for them to begin my kitchen remodel! I am proud to say Midway Services is a company I would highly recommend. Their customer satisfaction and work ethic is present every time a service person steps up to the door with Midway Services on that shirt.

- Barbara K., Seminole

Response was fast (~30min - 1hr) and honest technician.We'll definately be using them for any of our other service in the future.

- Jason R.

We had an emergency with our AC unit one evening and Midway Services sent out HVAC service Dom L. He was fantastic! He temporarily fixed the problem so our AC worked that night until the part came in a few days later. Dom sat with us and gave us all of our options with prices. He made us feel very comfortable in choosing the best option for us (even since our unit was a quite few years old.) He was very upfront and honest on our options and let us choose the best route for us. We appreciated his honesty. We had some water leaking a few days later and we requested Dom back and he fixed the leak and replaced all the new parts that came in. He worked very hard and cleaned over and beyond (it was more cleaning that he thought.) He even took our wet rugs (we had in our garage) out to dry! He went over and beyond. He was very knowledgeable, hard working, kind and explained everything to us thoroughly. We would highly recommend Midway Services to everyone. They are very reliable, hard working, honest and Dom was exceptional!

- Allen B.

I had a very good experience with Midway Services. A pipe had burst underneath the foundation of my home. In trying to get a handle on all that was needed, I called about 10 or so plumbers in the area. Some neither answered my calls nor returned my message, others never showed, and still others showed but tried to up-sell me on other things or showed a lack of concern for my particular situation. Mike from Midway, on the other hand, took his time in assessing the situation. While his estimate was in the middle ground, I could see he wanted to do his best to not disturb my home (even though the job required running all-new plumbing throughout). He also seemed to have a firmer hand on what the job called for. It seems my house was a particularly difficult case, as all the plumbers told me, but Mike went further to figure out the best plan with the least damage to the home. Mike came in and completed the four-day job as he planned. He also been very responsive after the fact, answering my calls and making himself available for any other questions I imposed. In all, I definitely recommend Midway for your plumbing needs.

- Benjamin G.

A/C system had not been working for a while, even though multiple people had tried to fix it. Tommy and Joey came out and took care of the problem and were extremely professional and pleasant. Could not be happier with the service we received. Highly recommend this company.

- Jim P.
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