Provides general administrative and clerical support to the location following standardized processes and procedures. Utilizes various computerized systems and software to perform tasks. Work is performed under general supervision with latitude for limited decision making.
Duties & Responsibilities
Coordinates HVAC Installation leads among dispatch, Install Manager, technicians and Residential Sales Consultants.
Handles equipment/parts purchasing for HVAC Install Department.
Originates and manages the entire process of permitting for all four departments.
Processes all financing application processes and coordinates with involved parties.
Coordinates inspections with all stakeholders.
As requested enters required information into designated system in order to create Purchase Orders. Obtains management approval of purchase order and routes/retains purchasing documentation in accordance with standardized procedures.
Generates various systems reports in order to document updated status of activities and complete required fiscal close forms for month, quarter, and year-end close.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Performs similar/other duties as needed or assigned.
High school diploma with a minimum of 2 years of general clerical or accounting clerk experience.
Knowledge of generally accepted administrative practices and procedures.
Ability to learn and follow company process and procedures, including the fundamentals of human-resource-related recordkeeping and record retention.
Ability to work well under pressure
Capable of dealing with stressful situations and unhappy customers
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service, verbal and written communication, and interpersonal skills.
Experience or training the use of computers and related systems in an administrative office environment.
Proficient knowledge of Microsoft Word, Excel and Outlook software applications is a must.
Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns.
Ability to communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner.
Ability to work effectively in both a team and an independent environment.
Apply now for immediate consideration!
July 19th, 2017
"Midway services is great. I called in a panic because I thought I killed my garbage disposal. I called in the morning and by the afternoon we had Felix come out. He fixed our garbage disposal and leaky pipe. He was very knowledgeable, experienced, and friendly. He took great care not to make a mess. He wore boot covers as to not track in dirt. He made what I thought was going to be an awful experience a pleasant one. Not the cheapest but worth every penny! Thank you Suzanne (dispatch) Felix and Midway Services!"
We needed our a/c serviced at 4am and Midway had someone out within the hour. He was friendly, informative, and thorough. Luckily it was a minor thing and we were very pleased with three service AND the cost..... so much so that we have contracted with Midway to service or a/c twice a year and our hot water heater once a year at a cost that is only a few dollars more annually than my Amazon prime account. So worth it!
"I have requested Shane as my tech and Midway has gone out of there way to make him available. Jeff has also been involved in resolving my A/C issues. Midway's techs, operators and senior officers have gone above the normal customer service regarding my A/C units. I own a large laundromat and have two large units that require scheduled maintenance and work. I am please with Midways service."
"Good day Midway Services I would like to tell you how very happy I am for your great service. Jeremy he is the best. He is very understanding and you can make a sure that he knows just what to do and how to do the job the right way and it is well done. And the clean up I was so happy to see how they cleaned up when the job was completed . I will be calling you for my next job very shortly. Thank You Midway Services."
Had several bids to replace our entire HVAC system that crashed. Midway Services gave a great price and advice on the system we needed. Installed in 1-day and with extreme professionalism. We could not have been more satisfied. Their Techs were amazing and even cleaned the house before leaving. I was surprised that they did not even break for lunch so we got them pizza which they grabbed from time to time as they kept working. What a crew! Highly reccomend Midway and, in fact, we will be using them for the remodel of our bathroom and enlargement of our bedroom.
- Larry D, Pinellas Park
I have been using Midway Services for about 6 or 7 years. They have always been professional, responsive and good communicators. They respond quickly to needs of their customers every time. I have recommended them to several people. I give them an A+++
- Janet K, Clearwater
Midway Services is my call to outstanding work and professionalism by a staff highly trained to repair, remodel, replace and improve home ownership. After 26 years of owning and diligently caring for our home, it just began needing more assistance. A new hot water heater, toilets, tired bathrooms, hard water deposits, outlets that shut off, and the list went on. In the past seven months I have had the experience to work with Midway employees who have entered our home as professional members of a company they take pride in working for. Their work is outstanding. I can hardly wait for them to begin my kitchen remodel! I am proud to say Midway Services is a company I would highly recommend. Their customer satisfaction and work ethic is present every time a service person steps up to the door with Midway Services on that shirt.
- Barbara K., Seminole
Response was fast (~30min - 1hr) and honest technician.We'll definately be using them for any of our other service in the future.
- Jason R.
We had an emergency with our AC unit one evening and Midway Services sent out HVAC service Dom L. He was fantastic! He temporarily fixed the problem so our AC worked that night until the part came in a few days later. Dom sat with us and gave us all of our options with prices. He made us feel very comfortable in choosing the best option for us (even since our unit was a quite few years old.) He was very upfront and honest on our options and let us choose the best route for us. We appreciated his honesty. We had some water leaking a few days later and we requested Dom back and he fixed the leak and replaced all the new parts that came in. He worked very hard and cleaned over and beyond (it was more cleaning that he thought.) He even took our wet rugs (we had in our garage) out to dry! He went over and beyond. He was very knowledgeable, hard working, kind and explained everything to us thoroughly. We would highly recommend Midway Services to everyone. They are very reliable, hard working, honest and Dom was exceptional!